This Privacy Policy (“Policy”) outlines the practices of Arna Trade (“Company,” “we,” “us,” or “our”) regarding the collection, storage, use, and protection of your information. This applies when you use our mobile application, SafeFlow VPN (the “App”), available on the Google Play Store, Apple App Store, or other third-party platforms, as well as our website at arnatradetoo.com (the “Site”) (collectively, the “Services”).

This Policy is an integral part of and is governed by our Terms of Service, available at Terms of Use.  We encourage you to review the Terms of Service before using our Services.

1. Your Agreement to this Policy

Your use of our Services constitutes your acceptance of this Privacy Policy and our Terms of Service. This means you confirm that you have read and understood them. If you do not agree, you must immediately discontinue your use of the Services.

2. Amendments to this Policy

Arna Trade reserves the right to modify this Policy at any time. In the event of material changes, we will provide notice via email or a conspicuous notice within our Services, allowing you to review the changes before they become effective. Your access to and use of the SafeFlow VPN app following the effective date of any modifications signifies your consent to the amended Policy.

Furthermore, we may deliver “just-in-time” notices or supplemental information related to specific data processing activities within the Services. These communications are designed to offer greater detail about our privacy practices and, where applicable, provide you with further options regarding the processing of your personal information.

3. Sources of Information

We collect information from the following sources:

Directly from you when you use our application, website, or complete online forms; and/or

From third-party services that help us deliver our Services, including analytics providers, operating systems, and internet services.

3.1 Categories of Information Collected

When you use SafeFlow VPN, we may collect and process the following types of information:

1. Account Information: A unique user identifier assigned to your account and data related to your usage of our Services.
2. Approximate Location: General geographic information (e.g., country or city-level data).
3. Transaction Records: Details of your purchases, including transaction amount, date, time, and any applied promotions.
4. Security and Fraud Prevention Data: Information used to detect and prevent misuse of our Services, including fraudulent refund attempts or advertising abuse.

Important Clarification: We DO NOT collect or store internet traffic history (websites visited, content), your original IP address after a session, or DNS queries. Collection is limited to the information described above.

4. How We Use Your Information

Arna Trade uses the personal information we collect through the SafeFlow VPN Services for the following purposes. We will notify you if we intend to use your data for a new purpose. You have the right to object to certain uses of your information, such as for direct marketing by third parties. Please note that restricting our use of some information may limit your access to, or the functionality of, our Services.

To Provide the Core VPN Service

We use information like your device details and account information to establish and maintain your VPN connection, authenticate your access, and provide the core functionality of SafeFlow VPN. This processing is necessary to fulfill our contractual obligations to you. Without it, we cannot provide the Services.

Customer Support and Communication

We process your information when you contact us to respond to your inquiries, resolve disputes, or address feedback. This is necessary to perform our contract with you and ensure your continued enjoyment of the Services.

Security, Fraud Prevention, and Enforcement

We use your data to maintain a secure environment for all users. This includes detecting, preventing, and investigating fraud, spam, malware, unauthorized access, and other harmful activities. This processing is a fundamental requirement to protect our Services, enforce our terms and policies, and is in our legitimate interests.

Service Improvement and Development

We analyze how you interact with our Services to improve performance, develop new features, and enhance the overall user experience. This processing is conducted for our legitimate interests in product development.

5. How We Share Your Information

Arna Trade is committed to protecting your privacy. We only share your information in the 

limited circumstances described below:

5.1 Trusted Service Providers

We engage carefully vetted third-party companies and individuals to perform services on our behalf, such as:

1. Infrastructure and hosting services to deliver the VPN connection.
2. Data analytics and performance monitoring.
3. Customer support management.
4. Payment processing.

These providers are granted access only to the specific information they need to perform their functions and are contractually obligated to handle it confidentially and securely, in accordance with this Policy.

5.2 For Legal and Security Reasons

We may disclose your information if we believe in good faith that such action is necessary to:

Comply with the Law: Respond to a valid legal request, such as a subpoena, court order, or legally binding request from a governmental authority.

Protect Rights and Safety: Protect the rights, property, or safety of Arna Trade, our users, or the public from fraud, security threats, or malicious activity.

Enforce Our Policies: Investigate and prevent misuse of our Services, including attempts to breach our network, distribute malware, or violate our Terms of Service.

6. Children’s Privacy

Our Services are not directed to individuals under the age of 18 (“Minors”). We do not knowingly collect personal information from Minors without verified parental consent, as required by law.

If we become aware that we have inadvertently collected personal data from a Minor, we will take prompt steps to delete such information from our servers.

If you are a parent or legal guardian and believe your child has provided us with personal information without your consent, please contact us immediately at contact@arnatradetoo.com We will work with you to address the situation and remove the information as required by law.

7. Data Security

Arna Trade implements and maintains robust physical, technical, and administrative security measures designed to protect your personal data from unauthorized access, alteration, and disclosure. We hold our service providers to similarly strict security standards through contractual obligations.

It is important to recognize that no method of electronic transmission or storage is entirely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. We are also not responsible for the security of information you send to us over networks outside of our control, such as via unsecured email or public Wi-Fi.

Your Role in Security

You play a critical role in safeguarding your data. We recommend that you:

Keep your login credentials confidential.

Ensure the security of your own devices and exercise caution when using public networks.

If you have reason to believe your account or interaction with our Services is no longer secure (e.g., unauthorized access), please contact us immediately at contact@arnatradetoo.com

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to enforce our agreements and terms, to resolve disputes, and as required by applicable law. Retention periods may vary depending on the type of data and legal requirements. If you have questions about specific retention periods, please contact us.

The following outlines our general retention practices:

Marketing Data: We retain your contact information for marketing purposes until you unsubscribe. After you unsubscribe, we add your details to a suppression list to ensure we no longer send you marketing communications.

User Content and Legal Claims: We may retain information about your use of our Services, including content you created or posted, for an indefinite period after your account is closed to establish, exercise, or defend legal claims, and for audit and crime prevention purposes.

Cookies and Analytical Data: Information collected via cookies and similar technologies is retained for up to one year from the date of collection or the cookie’s expiration.

Call Recordings: Where permitted by law, we will inform you before recording a telephone conversation. Such recordings are kept for up to six years.

Please note that while we adhere to these general periods, specific legal obligations may require a longer retention time.

9. How to contact us

If you have any questions about this Privacy Policy, please feel free to contact us via contact@arnatradetoo.com